I guess PLDT has the liberty to upset you. Yes right now, I am so mad and angry with PLDT or The Philippine Long Distance Telephone Company commonly known as PLDT, the largest telecommunications company in the Philippines. So, right now, I’m very pissed with PLDT, totally disappointed and so angry to the point of wanting to punch all of them! So frustrated is I believe the least acceptable but I think I already passed that point.
I am currently subscribed to PLDT services now (LANDLINE AND the HIGHSPEED internet) for around a year and six months. But admittedly, the level of competency is way far below that any human being on earth and their so called “STANDARD OPERATING PROCEDURES” are meant for only them and not in any way for helping the smooth delivery of services to their VALUED customers…
Let me give you a brief explanation…
I must admit that Technology fails too, that no matter how well designed the structure is sometimes it could fail as well. I personally believe that If you state what you’re concerned about in a respecful manner, you will get faster service, and my concerns get resolved right away. But I guess I was completely wrong.
I noticed about PLDT customer service representatives that there are things they can’t do something about, rather than finding a quick resolution to the problem (Great customer service). I even have had a representative tell me I was not listening to him. But I have no other choice at this point because I have to say they are the giant in the telecommunications industry, that if I want internet and phone lines, I have to wait until they decide to listen to a small voice like me. Wait and wait until you get tired.
#PLDT SUCKS that they have to nurse the spoiled mindset that they have to figure out the problems for more than a week. I am just so tired with PLDT. I am one of those patient individuals but I really don’t deserve this. Paying over PHP1800+ for a HIGHSPEED internet is a lot of money.
I called PLDT again since I was not convinced with Marilyn. I contacted PLDT customer care and this time I spoke with Ella at around 11 AM. She was a little soft spoken and polite so I was not in the mood to curse her and they made myself believe that it was taken care of. I was told that it was an outside facility issue and therefore will be fixed asap and she’ll call me back to give feedback about the status.
I was able to talk to Joel as early as 8 AM and was promised with these phrases “It should be ok na po sir. Icoordinate ko nalang po”.
Kanino icocoordinate? I then persistenly demanded for a supervisor was held for more than 3 minutes. Joel got back and advised me his supervisor was currently taking phone calls. I was never a constant complainer but this time I think I have to. After placing me on hold, he got back again and this time he left me with a positive scripting telling me that his Supervisor named LEVI contacted the technician and therefore I should receive a phone call anytime today.
Realistically, PLDT leaves a customer hanging for 10 consecutive days before even looking into what the real problem is. I am your so called
VALUED customer that pays huge chunk of my savings for your phone line and broadband service!I will try to post updates about PLDT to keep you guys posted. So tell me about your experiences with PLDT? Have you gone through a similar thing? I would love to hear your stories. Leave a comment or get in touch with me through my contact page.